Terms of Services

Acceptance and authority

These terms apply when you sign a quotation or subscription agreement, or start using the platform. If your organisation has signed a written subscription agreement, that agreement prevails where the two differ.

The person who signs or accepts confirms that they are authorised to bind their organisation. If you are not authorised, do not accept these terms.

The service

Stickeit is a cloud platform for preparing, printing and tracking food preparation and use-by labels. It runs in Google Chrome on an Android tablet with a compatible Zebra printer, and includes expiry tracking, print history, reports, branch and user management, support and updates.

Accounts, branches and franchisees

The account owner is responsible for the users it adds, their permissions and keeping passwords confidential. Tell us at once if you suspect unauthorised use.

Where your branches, franchisees or group companies use your account, you are responsible for their use of the platform, their compliance with these terms and any fees they owe.

Free trial

We may offer a 7-day free trial. If it ends without payment, the account is locked straight away. The data is kept for 90 days, and the account reopens with all its data once paid.

Your responsibility for label data

You alone are responsible for the accuracy of product data, shelf lives, storage temperatures, ingredients, allergens and nutrition values, and for meeting the requirements of the Saudi Food and Drug Authority and the municipal authorities. The platform is an aid; it does not replace your food safety system or supervision.

Indemnity

You will defend and compensate us against any third-party claim, loss or cost that arises from the food or products you sell or serve, or from label data you entered, including allergens, shelf lives and nutrition values. We will do the same for claims that arise from our breach of these terms or our infringement of a third party's intellectual property.

Acceptable use

You may not use the platform for any unlawful purpose; try to access another customer's data; copy, frame or reverse-engineer the platform; overload or disrupt it; resell it; or use it, or information about it, to build or benchmark a competing product.

Suspension

Besides late payment (section 5), we may suspend access, fully or in part and for as long as needed, if we suspect or confirm that sign-in details have been compromised, that the platform is used against these terms or the law, or when urgent maintenance or a security issue requires it. We will tell you the reason as soon as we can.

Availability and third-party services

We target at least 99.5% availability per month, excluding announced maintenance. Support runs on business days, 9:00 to 18:00 Riyadh time, by email and WhatsApp. Printing needs an internet connection.

The platform relies on services we do not control, such as your internet connection, Google Chrome and Android updates, Zebra printers and their firmware, and our hosting providers. We are not responsible for outages or changes caused by them, and we will work to restore printing as quickly as possible.

Pilot features

We may invite you to try features marked as pilot, beta or preview. They are optional, provided without any warranty or service level, and may change or be withdrawn at any time.

Intellectual property and aggregated data

The platform, its software, designs and trade name belong to us. Your data and logos belong to you, and you allow us to use them only as needed to provide the service.

We may create aggregated statistics that do not identify you or any person, and use them only to improve the platform.

Customer references

We may name your organisation and show your logo as a Stickeit customer on our website and sales materials. You can ask us to stop at any time by emailing hello@stickeit.com.

Confidentiality

Each party keeps the other's commercial and technical information confidential, including prices and these terms, and uses it only to perform the agreement. This lasts for the term and for three years after it ends.

Limitation of liability

Neither party is liable for indirect damage, loss of profit or loss of reputation. Each party's total liability is capped at the fees you paid in the twelve months before the event. This cap does not apply to breach of confidentiality or data protection, fraud, gross negligence, the indemnity in section 9, or your obligation to pay fees due.

Term, renewal and termination

Subscriptions renew automatically for the same period unless either party gives notice at least 30 days before the end of the term. Either party may end the agreement for a material breach not remedied within 30 days of notice.

After the agreement ends, you can export your data for 30 days; we then delete it within 90 days, except what the law requires us to keep.

Law and disputes

These terms are governed by the laws of the Kingdom of Saudi Arabia. We will try to settle any dispute amicably within 30 days; failing that, it goes to the competent courts in Riyadh. Where an Arabic version exists, the Arabic text prevails.

Changes and contact

We may update these terms and will give you 30 days' notice of any material change. Contact: hello@stickeit.com.

Fees and payment

• Fees follow the approved quotation or subscription agreement and are paid in advance for each period, plus 15% VAT. Tax invoices are issued from our accounting system.
• You can pay by bank transfer, or online through a licensed payment gateway (mada and credit cards) once it is enabled.
• Prices are fixed for the term of the agreement. We may change them on renewal with at least 60 days' written notice, and you may then choose not to renew.
• If the renewal of a previously paid subscription is late, you get 14 days of grace. Printing then stops, while sign-in and data export stay available for up to 60 days. After that the subscription is cancelled. The account works again as soon as the payment is recorded.

Invoicing details and bank charges

Give us your correct legal name, address, billing contact and VAT number, and update them within 30 days of any change. Raise any question about an invoice within 10 days of receiving it; after that the invoice is treated as accepted.

Payments must reach us in full. Bank transfer charges, and any withholding tax that applies to your payment, are your responsibility.

Hardware and supplies

Printers, cables and label rolls we supply are paid once and carry the manufacturer's warranty. Risk of loss passes to you on delivery; ownership passes to you once they are paid in full.

We recommend our approved printers. We do not guarantee models that are not approved, or that the manufacturer no longer supports.

Free trial

Nothing is charged for the free trial, so there is nothing to refund.

Subscriptions

• Fees for a period that has started are not refundable; the account stays active until the end of the paid period.
• If you end the subscription because of a material breach by us that is not fixed within 30 days of your notice, we refund the fees prepaid for the remaining period.
• To stop renewal, email hello@stickeit.com at least 30 days before the end of the period.

Hardware and supplies

• If an item arrives damaged or differs from your order, tell us within 7 days of delivery and we will replace or refund it after inspection.
• Opened label rolls and used devices cannot be returned, unless they have a manufacturing defect covered by the manufacturer's warranty.
• Later printer faults go through the manufacturer's warranty, which does not cover models the manufacturer no longer supports.

Duplicate or mistaken payments

Refunded in full once verified.

How and when

Refunds go back by the same method: to your card or mada account through the payment gateway, or by bank transfer, within 14 business days of approval, including the VAT paid. We issue a credit note from our accounting system.

How to ask

Email hello@stickeit.com with your account number, the invoice or quotation number and the reason. We reply within two business days.